Termeni si Condiții
Last updated: August 10, 2020
Epic Visits is a web service built on the Sharetribe “Platform”. The general terms of Sharetribe below apply also to the use of Epic Visits.
Rights of Content
The users themselves retain the right to all texts, pictures and other content that they create in the service. The users allow others to utilize the content in accordance with the nature of the service and furthermore allow the service provider to file information and data and make changes that are necessary for the service or the study, however other rights are not transferred from the users, unless specifically otherwise agreed. The responsibility of the content lies with the user, who has produced it to the service. The Provider has the right to remove any material when it deems it necessary.
The terms “EpicVisits.com”, “We”, “Our” refer to Epic Visits SRL, a private limited-liability company, registered in Romania, J8/814/18.05.2020, Unique Registration Code 42509467, headquartered in Ucea de Jos Village, 125 A, Brasov. The term “Platform” refers to our website and all our applications which are owned, controlled, administrated, maintained and/or hosted by Epic Visits in the future. The terms “Accommodations” and “Experiences” refers to services in the category of all house rentals experiences promoted through our “Platform” as listings, which can be booked only by registered “Members”, “Visitors ” and/or “Providers”. “Third-Party Services” consist of any additional services used by Epic Visits in order to measure, maintain and keep the functionality of our “Platform”. They may have separate or additional Terms and Conditions. “Members” defines the general category of approved users who are using the Epic Visits as “Visitors” and/or “Providers”. The approval is given thought using the logging procedures available in the “Platform”. Each member can edit details; opt for/out informational newsletters. “Members” who offer services are “Providers” and the services they offer are “Accommodation” and/or “Experiences”, services offered based on a certain set of validation procedures made through the administrators of the “Platform” and the “Third Party Service” Stripe. “Members” who did not apply for listing approval from the administrators of the “Platform” are “Visitors”, they can access the services provided by our Epic Visits based on payment measures. Epic Visits is accepting only Visa and MasterCard online transactions.
2. Scope of Epic Visits Services
Through the “Platform”, we (Epic Visits and its affiliate (distribution) partners) provide an online “Platform” through which “Accommodation” and/or “Experiences” “Providers ” – in their professional conduct of business (i.e. B2C or B2B) – can market, sell, promote their services for order, purchase, reservation, rent, and through which relevant “Visitors” of the “Platform” can discover, search, compare, and make an order, reservation, purchase or payment. By making a booking, you enter into a direct (legally binding) contractual relationship with the “Provider” with which you make a reservation or purchase a service (as applicable). From the point at which you make your Reservation, we act solely as an intermediary between you and the Provider. The Epic Visits “Platform” (owned and administrated by Epic Visits SRL) offers an online tool through which the “Providers ” can promote “Accommodations” and “Experiences” and “Visitors” can discover them, look for them, order them. The Epic Visits “Platform” is an online curated marketplace that enables registered and verified “Members” (“Providers”) to publish “Accommodations” and “Experiences” Services on the Epic Visits “Platform” and to communicate and transact directly with “Visitors” that are seeking to book such services ().Services may include the offering of vacation or other properties for use ("Accommodation"), single or multi-day activities in various categories (“Experiences” ), access to unique locations. “Providers” alone are responsible for their services. When “Visitors” make a booking, they are entering into a contract directly with the “Provider”. Epic Visits is in contractual relationship only with the “Providers ”, curating the “Accommodations” and “Experiences” , the contractual relationship does not imply that our “Platform” is or will become a real estate broker or insurer. When rendering our listings, the information that we disclose is based on the information provided to us by “Providers”. Each accommodation and experience is verified by a representative of Epic Visits team before listing, as such, the “Providers” that market and promote their “Accommodations” and/or “Experiences” on the “Platform” are given access to our systems and through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our “Platform”. Although we will use reasonable skill and care in performing our service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our “Platform” or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each “Provider” remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our “Platform”. Our “Platform” does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating, type of accommodation of any Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available, save as explicitly indicated or set out otherwise. Our “Platform” is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our “Platform” for any commercial or competitive activity or purpose. While we may help facilitate the resolution of disputes, and we curate each accommodation and experience before listing, , Epic Visits has no control over reservation or stay of the “Visitors”, the truth or accuracy of the information during the stay of the “Visitor”, the performance or conduct of any “Provider” or the quality of an “Experience” or “Accommodation”. Any references to a “Provider” being verified indicate that the “Provider” has completed a relevant verification or identification process has been personally visited by a member of our team for eligibility criteria before listing. You should always exercise due diligence and care when deciding whether to stay in an Accommodation, participate in an Experience, accept a booking request from a Visitor, or communicate and interact with other Members, whether online or in person. If you choose to use “Platform” as a “Provider”, your relationship with Epic Visits is limited to a contractual relationship as a partner, and not an employee, agent, joint venture of Epic Visits for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Epic Visits. Epic Visits does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the services. You acknowledge that every listing you want to make will be checked by a member of Epic Visits team, and based on the eligibility criteria, you may/may not be eligible for listing. The promoted “Experiences” are based on the information which the Service Provider sends us. Therefore, the Provider promoting their “Accommodations” and “Experiences” through our “Platform” gets access to our systems through which they become exclusively responsible for the update of the prices/taxes information, availability, conditions and politics or any other relevant information which is published on our “Platform”. Although we pay special attention to the “Accommodations” and “Experiences” promoted by the “Providers” on our “Platform”, we will not verify if or guarantee that all information is precise, complete or correct and we will not be held responsible for any error (including typographical errors or other evident error), any interruption (whether it’s due to temporary failure and/or partial, reparations, updates or support of our “Platform” or others), for inaccurate, misleading or untrue information or non-disclosure of information. We curate each space before listing, the “Provider” is held responsible for the accuracy, integrity or fairness of the information (descriptive), including prices/taxes, availability or other politics and conditions presented on our “Platform”. Our “Platform” does not form and should not be seen as a total guarantor of the promoted services’ quality, even though we try to provide a high level of those. Third-Party Services may be subject to different terms and conditions and privacy practices.
3. Member Registration
You must register an account through the sign up possibilities available on the “Platform” to access and use certain features of Epic Visits, such as publishing and/or booking a listing. If you are registering as an Epic Visits “Member”, as an owner you represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms. You can register as an Epic Visits “Member” using an email address and creating a password, or through your account with certain “Third Party Services”, such as Facebook or Google or by manually entering the requested data for an eligible account. You must provide accurate, current and complete information during the registration process and keep your Epic Visits account and public profile page information up-to-date at all times You may not register more than one (1) Epic Visits account unless Epic Visits authorizes you to do so. You may not assign or otherwise transfer your Epic Visits account to another party. You are responsible for maintaining the confidentiality and security of your Epic Visits credentials and may not disclose your credentials to any third party. You must immediately notify Epic Visits if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Epic Visits account. You are liable for any and all activities conducted through your Epic Visits account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
4. Terms specific for Owners
- Listing “Accommodations”
As a “Member” you are creating a listing, after being approved by an Epic Visits admin for listing in the “Platform”, using the “Provider” status you must (i) provide complete and accurate information about the service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by Epic Visits. “Providers” are responsible for keeping the listing information (including calendar availability) up-to-date at all times. As a “Member”, when listing as a “Provider” on our “Platform” you agree with the “Third Party Services” of Stripe Connected Account Agreement (https://stripe.com/en-ro/connect-account/legal ), becoming a “Provider” you are fully responsible of the management of your listing, ratings, and information. In order to be verified Stripe represents a “Third Party Service” which is responsible for the financial transactions, payout, fees, invoices for “Providers”, Epic Visits administrators and “Visitors”. In order to post listings you have to be preapproved initially by a “Platform” admin. The listings are not valid if the owner does pass through Stripe Connected Account procedure, where will to comply with the “Third Party’s” security check. The owner, in order to become a “Provider” with a functional account has to offer: (a) full name, (b) date of birth,(c) location, (d) postal code, (e) phone number, (f) bank account number. All the information will be used in order to process payments made by “Visitors” to the Owner. Stripe may/may not request additional information: (g) proof of identity, (h) recent utility bill from a known with a clear address. The “Third Party Service” will request these documents in order to check and avoid fraud and spamming, you are solely responsible for the accuracy honesty of the information, if the information provided fails to meet the standards of Epic Visits and Stripe the account and listings will be permanently deleted. You are solely responsible for setting a price for your listing. Once a “Visitor” requests a booking of the owned listing, you may not request that the “Visitor” pays a higher price than in the booking request. Any terms and conditions included in your listing, in particular in relation to cancellations, must not conflict with these Terms or the relevant cancellation policy for your listing. Unless expressly allowed by Epic Visits, you may not list more than one “Accommodation” per listing. “Providers ” are not allowed to ask for a Booking fee after a booking has been confirmed or (ii) outside of the “Platform”. Any listing you post and the booking of, or a “Visitor” stay at an “Accommodation” shall (i) not breach any agreements you have entered into with any third parties, such as homeowners association, condominium, or other agreements, and (ii) comply with all applicable laws (such as zoning laws), Tax requirements, and other rules and regulations (including having all required permits, licenses and registrations).
- Listing “Experiences”
Hosts who list “Experiences” agree to and are subject to (i) understanding and complying with all laws, rules and regulations that may apply to your “Experience”, (ii) obtaining any required licenses, permits, or registrations prior to providing your Experience; and (iii) ensuring that your listing and/or hosting of an “Experience”,(s) will not breach any agreement you may have with any third party. You must provide your “Experience” in person and may not allow any third party to provide the “Experience” on your behalf, unless authorized by EpicVisits.
5. Terms specific for “Visitors”
6. Booking “Accommodations”
You understand that a confirmed booking of an “Accommodation” is a limited license granted to you by the “Provider” to enter, occupy and use the “Accommodation” for the duration of your stay, during which time the “Provider” (only where and to the extent permitted by applicable law) has the right to re-enter the “Accommodation”, only in accordance with your agreement with the “Visitor”. You agree to leave the “Accommodation” no later than the checkout time that the “Provider” specifies in the listing or such other time as mutually agreed upon between you and the “Provider”. If you stay past the agreed upon checkout time without the Owner’s consent, you no longer have a license to stay in the “Accommodation” and the “Provider” is entitled to make you leave in a manner consistent with applicable law.
7. Booking “Experiences”
You should carefully review the description of any “Experience” you intend to book to ensure you (and any additional guests you are booking for) meet any minimum age, proficiency, fitness or other requirements which the “Provider” has specified in their listing. At your sole discretion you may want to inform the “Provider” of any medical or physical conditions, or other circumstances that may impact you and any additional guest’s ability to participate in any “Experience”. In addition, certain laws, like the minimum legal drinking age in the location of the “Experience” may also apply. Before and during an “Experience” you must at all time adheres to the “Providers” instructions. You may not bring any additional individuals to an “Experience” unless such an individual was added by you as an additional guest during the booking process on the Epic Visits “Platform”.
The prices offered by “Providers” through our “Platform” are very competitive. All the displayed prices include VAT/ sales taxes (subject to the modification of such taxes), excluding the case in which it is mentioned otherwise on our “Platform” or in the booking confirmation email. The prices are for a person or a group and they are related to the availability or the indicated expiry date, if necessary. Sometimes, lower prices are available on our “Platform” for a certain experience, product or service, but these prices are established by the “Providers” and can have restrictions or special conditions, for example “Experiences” which can’t be cancelled and prices which can’t be returned. We ask you to check the conditions or information regarding the product, service and the booking conditions to see if there are restrictions before you make a booking. The currency of the “Platform” is only in Euro, any conversion taxes perceived by your bank are not the liability of Epic Visits. Any errors and mistakes (including mistaken printing) are not binding. All the special offers and promotions are marked as such. If they are not marked, you can get no right in the event of an obvious error or mistake.
9. Privacy and cookies
www.epicvisits.com respects your privacy. Please have a look at our https://www.epicvisits.com/en/infos/privacy for further information.
Epic Visits charges “Providers” in consideration for the use of the Epic Visits platform a monthly subscription fee and a 10% commission from all completed transactions. Visitors will not be charged for using the platform or making a booking. “Providers” pay a monthly fee and a service fee, being a small percentage of the product price to EpicVisits.com, after the end user has consummated the service or product of the Provider. Only “Providers” which have a commercial relationship with Epic Visits (through an agreement) will be made available on “Platform” (for their B2B and/or B2C promotion of their product). Epic Visits is not an open “Platform” where end users can make their product available (no C2C “Platform”); EpicVisits does not allow non-professional parties to offer or sell their products on or through EpicVisits. You are responsible for paying any Service Fees that you owe to EpicVisits. The applicable 10 % fee (including any applicable Taxes) are collected by Epic Visits Payments via Stripe. Payments via Stripe will deduct any Services Fees before remitting the payout to the Visitor. Any Service Fees are included in the Total Fees collected by Epic Visits Payments. Except as otherwise provided on the Epic Visits “Platform”, Service Fees are non-refundable. The monthly subscription fees will be invoiced separately and are subject to the commercial relationship with Epic Visits. Epic Visits reserves the right to change the Service Fees at any time, and will provide “Members” adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee change.
11. Advance payment, cancellation, no-show and important details.
By making a booking of a service at the “Provider”, you accept and agree with the cancellation and no-show policy of that Provider and with any other additional terms and conditions of the “Provider” applicable to the Accommodation or Experience(including important details of the Provider which are available on our “Platform” and important relevant information of the Provider), including for the performed services and/or offered products by the accommodation provider (delivery terms and conditions of an accommodation unit can be obtained from that certain accommodation unit). The general cancellation and no-show policy of each “Provider” is available on our “Platform”, on the “Provider” listing page, during the booking process. Please keep in mind that certain prices or special offers do not qualify for cancellation or modification. Applicable tourism or municipal taxes can be collected by the “Provider” in case of no-show or not free cancellation. Please check carefully the booking details of the product or service you chose to see if there are certain conditions before you make a booking. The cancellation policies may vary depending on the “Accommodation” and/or “Experience”. Please read carefully the important details and information from the listing page, for additional policies applied by the “Provider” (for instance, age restriction, not-cancellation additional supplements for group reservations, additional beds/ breakfast, pets). Late payments, mistaken banks, wrong details of the credit or debit card, invalid credit or debit cards or insufficient funds are at your own risk and in your account and you will not get the right to refund of a sum (non-refundable) which you paid in advance, with the exception of the Provider agreeing or allowing it by their (pre)payment or cancellation policy. If you want to see one more time, modify or cancel the booking of your “Accommodation” and/or “Experience”, please contact the “Provider” by internal messaging or by the contact data provided by them on the “Platform”. Please keep in mind that you may not receive a full refund once a cancellation, no-show or (pre) payment policies of the “Provider” are clearly expressed and you will not have a right to get back any sum you’d already paid. We recommend you to read carefully the cancellation, no-show and (pre)payment policies of the accommodation provider before you make a booking or to remember to make the payments in time according to the booking requests. If you arrive late on the check-in date or if you arrive the next day, make sure you tell that (promptly/in advance) to the Provider so that they know when to wait for you. Epic Visits does not accept any responsibility or accountability for the consequences caused by your late arrival or in relation to any cancellation or collecting the tax for the no-show by the Service Provider (where appropriate).
12. Correspondence and communication
By completing a booking, you agree to receive (i) an email which we may send you shortly after the confirmation of the “Provider”, giving you confirmation of the transaction (ii) an email after arrival to rate the (experience with your) “Provider” and the service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you. Epic Visit does not claim any liability or responsibility for any communication by or with the “Provider” on or through its listing page. You cannot derive any rights from any request to, or communication with the “Provider” or (any form of) acknowledgement of receipt of any communication or request. EpicVisits cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the “Provider”. In order to duly complete and secure your booking, you need to use your Epic Visits account. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number. Any claim or complaint against Epic Visits or in respect of the “Visitor” or “Provider must” be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation. Due to the continuous update and adjustments of rates and availability, we strongly suggest making screenshots when making a reservation to support your position (if needed). For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR “Platform”. This “Platform” for online dispute resolution can be found here: http://ec.europa.eu/odr. Only customers who have stayed at the “Accommodation” will be invited by Epic Visits to comment on their stay at the relevant “Accommodations” and to provide a score for certain aspects of their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant “Provider” information page on our “Platform” for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the “Provider”, and (b) (wholly or partly) used and placed by Epic Visits at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our “Platform” or such social media, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. Epic Visits does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. Epic Visits undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
Epic Visits will not accept reviews which include:
• Profanity, sexually explicit, hate speech, discriminatory, threats, violence
• Mention of full names, personal attack towards the staff
• Promoting illegal activities (e.g. drugs, prostitution)
• Sites, emails and addresses, phone numbers, cc details
• Politically sensitive comments
Epic Visits and the “Provider” are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
No guarantees of the functioning of the Epic Visits service are given. The users are themselves responsible for their actions in the service and they should estimate the reliability of other users before dealing with them. The service provider can under no circumstances be liable for damage that is caused to the user. The user may not store any information or data in the service, and expect it to remain there. According to the limits established by these terms and conditions and by limits allowed by law, nor us, neither one of the employees, directors, representatives, subsidiaries, our affiliated companies, distributors, affiliated (distribution) partners, empowered people, agencies or other parties involved in the creation, sponsorship, promotion or availability of our website and its content in other way will not be held responsible for (i) any loss or special, indirect, important, punitive damage, any production, profit, income, contract loss, loss or damage of reputation and good name, loss of claims, (ii) any inaccuracy related to (descriptive) information (including prices, availability and classifications) of the Provider which is presented as available on our “Platform”, (iii) performed services or offered products by our “Provider” or other business partners, (iv) any damage, loss or costs (direct, indirect, important or punitive) which you paid or incurred by you, produced by, as a result of or regarding the use, failure to use or delays of our “Platform”, or (v) any harm, death, damage of (personal) properties or other damages, losses or costs (direct, indirect, special, resulted or punitive) which you suffered, produced or paid by you, due to (legal) acts, errors, violations of the law, (gross) negligence, inappropriate conduct, omissions, non-execution, poor representation, prejudice or strict or (totally or partially) attributable liability of our Provider or other business partners (including employees, managers, agents, representatives or affiliated companies) whose products or services are made available (directly or indirectly), offered or promoted on or by our “Platform”, including any (partial) cancellation, overbooking, strike, major force or any other event above our control. Epic Visits does not take responsibility for the use, validity, quality, adjustment and proper disclosure of the “Experience” or “Accommodation” and does not make any declaration, guarantee or conditions in this regard, no matter if it’s implicit, legal or not, including any implied guarantee of merchantability, title, non-infringement or suitability for a certain purpose. You admit and you agree that the relevant “Provider” is the only one responsible and takes all responsibility and accountability regarding the service (including the guarantees and declarations made by the “Provider”). When “Visitors” make a booking, they are entering into a contract directly with a “Providers”. Epic Visits is in contractual relationship only with the “Providers ” , curating the “Accommodations” and “Experiences” , the contractual relationship does not imply that our “Platform” is or will become a real estate broker or insurer. Complaints and claims regarding the “Accommodations” and/or “Experiences” (including price, policy or requests made by clients) must be handled by the “Provider”. Epic Visits does not take responsibility for such complaints, claims and guarantees (regarding the product). Whether if the “Provider” is collecting or not the price for the room, product or services, you admit and agree with the fact that the “Provider” is responsible at all times for the collecting, remission and payment of the charge applicable to the total price (of the room/booking) for the relevant tax authority. Epic Visits is not responsible or accountable for the collecting, retention, remission and payment of the charge applicable to the total price (of the room/booking) to the relevant tax authority. By uploading photos/images to our system, you certify, guarantee and agree that you own copyright of them and you agree that Epic Visits can use the uploaded photos/images on their website and mobile applications, as well as in their (online/offline) promotional materials, publications if Epic Visits considers it appropriate. You give to the “Platform” non-exclusive, worldwide, irrevocable, unconditional and perpetual rights and licenses to use, reproduce, show, order to be reproduced, share, sublicense, communicate and lay off photos/images if Epic Visits finds it appropriate. By uploading these photos/images, the person who is uploading them takes total moral and legal responsibility to claims made by third parties (including but not only resuming to the accommodation units owners), for the use and publish by Epic Visits of these photos/images. Epic Visits does not own and approve these uploaded photos/images. Fidelity, fairness and the right to use these photos/images are taken into responsibility by the person who uploaded them and Epic Visits.com is not responsible for them. Epic Visits denies any responsibility and accountability regarding the shown images. The person uploading these images guarantees that these do not contain viruses, Trojan horses, infected files and do not contain pornography, illegal, obscene, offensive, inappropriate materials or materials to which you can object and does not violate the rights of a third party (intellectual property right, copyright, right to privacy). Any photo/image which does not meet the criteria listed above will not be uploaded and/or may be erased/removed by Epic Visits at any time and without a previous notice. Except being mentioned otherwise, the necessary software for our service or available and used on our “Platform” and the intellectual property rights (including copyright) of the contents, information and materials on our “Platform” are the property of Epic Visits and of our partner “Providers ” . Epic Visits has exclusive property on every right, title and interest over and for (every intellectual property right) (design and functionalities (including infrastructure) the “Platform” the service is offered on (including reviews and translated content) and you do not have the right to copy, scape, (hyper-/deep) link, publish, promote, sell, integrate, use or combine the content in other way (including translations of content and reviews) or our trademark without our express permission, in writing. If you use or combine (totally or partially) our (translated) content (including reviews) or you get in some other way intellectual property rights on our “Platform” or any (translated) content or review by the present you assign and transfer all these intellectual property rights to Epic Visits. Any illegal use or any of the actions or behaviours previously mentioned will constitute a material violation of our intellectual property rights (including copyright and data base rights).
14. Applicable law, jurisdiction and dispute settlement
These terms and conditions and supply of services will be ruled and interpreted in accordance to the Romanian law. According to law no. 677/2001 for the protection of people regarding processing personal data and the free movement of personal data, modified and completed. Epic Visits is obliged to administrate safe and only for the specified purpose the personal data you provide us. The purpose of account data is: informing the users about their status on the “Platform”, informing clients regarding the evolution and status of the bookings, evaluation of the offered services, commercial, promoting services and products, marketing, media, administrative, development, market research, statistics and following and monitoring of sales and consumer behaviour activities. Without prejudging the choice of law, an individual who is using any of our services for a purpose which can be considered outside their field of activity (further named „consumer”) can rely on the mandatory provisions of the laws in the country they have their residence in. Any dispute arisen from these general terms and conditions and our services will be addressed exclusively to the competent court from Bucharest, Romania. Without prejudging the jurisdictional clause above, a consumer can, also, bring an action before the court where they are living. For consumers (in the European Economic Area): We advise you to let us know in advance regarding any complaint at the e-mail address email@example.com . If any provision of these terms and conditions becomes invalid, inapplicable or non-compulsory, you will remain under the binding of the other provisions. In this case, the invalid provisions will still be applicable as much as legislation in place allows and you will agree to accept a similar effect to that of the invalid, inapplicable or non-compulsory provisions, in line with the content and the purpose of these terms and conditions.
15. Dispute settlement
Each “Visitor” has the right to dispute the services offered by a “Provider” from the “Platform”, by enabling the Dispute button in the Epic Visits Platform. When you involve Epic Visits, our team will be notified and a dedicated team member will be assigned to your case. They’ll review the information provided by you and your “Provider”, before making a final decision. In some cases, we may need to contact you to gather additional information, before we can make a decision. We encourage you to contact us regarding any complaint on the e-mail address: firstname.lastname@example.org or through our contact tab from the “Platform”.